Terms & Conditions
Martify is developed and operated by SREEJA SOLUTIONS. Simple Biller is a separate SREEJA SOLUTIONS product. Martify provides online ordering software; the store identified on your shopping page sells and fulfils your order.
By using Martify ("platform"), you agree to the following terms and conditions. For platform support, contact shiva@sreejasolutions.in. For an order, delivery, cancellation or refund request, use the contact details of the store you ordered from.
1. Use of Platform
- Customers can browse, order products, and make payments.
- Store owners can upload inventory, manage orders, and receive payments.
- Users must provide accurate and complete information.
2. Product Listings
- Products, descriptions, and prices are provided by the store owners.
- Martify is not responsible for incorrect product details or inventory errors by store owners.
3. Orders & Payments
- Review your items, quantities, total, delivery charges and delivery details before submitting. Viewing the cart does not place an order.
- Available payment methods depend on the store. Cash on delivery (COD) orders can be placed without online payment; cash is due on delivery.
- An order receipt records that your order was received. Store acceptance, payment and delivery are separate states; a receipt or payment alone does not guarantee store acceptance or delivery.
- Where online payment is offered, Razorpay handles the payment surface. Opening a payment app or receiving a payment link does not prove payment. Martify checks the payment with the provider before marking it paid.
- Stock, prices, minimum order and delivery charges are checked by the server. If checkout reports a change or cannot complete, review the message before retrying. If money was deducted but the order cannot be fulfilled, contact the store with your payment reference; do not pay again until the result is checked.
- Store owners are responsible for order fulfillment and product quality.
4. Delivery, Substitutions, Refunds & Cancellations
Delivery is arranged by the selected store and depends on its service area, availability and instructions. Check the delivery details shown before ordering; Martify does not promise a universal delivery time or delivery slot.
- Read the selected store's published instructions before ordering. If cancellation, substitution, return or refund conditions are unclear, contact the store before placing your order.
- Request cancellations, returns, refunds or substitutions directly from the store. Martify does not provide automatic cancellation, automatic refunds or a universal refund deadline through checkout.
- Any replacement item, price difference, cancellation acceptance or refund arrangement must be agreed with the store. Applicable consumer rights continue to apply.
5. Store Owner Responsibilities
Store owners must:
- Upload accurate product details
- Fulfill orders on time
- Maintain product availability
- Handle returns and customer complaints fairly
Any misuse may lead to account suspension.
6. Prohibited Activities
Users must not:
- Use the platform for illegal activities
- Upload harmful or inappropriate content
- Attempt to hack or misuse the system
- Impersonate other people or businesses
7. Platform and Store Responsibilities
Martify provides the ordering software. The store manages its listings, product quality, fulfilment and delivery arrangements. Technical issues or service interruptions can affect access to the platform. Contact Martify support about platform problems and the selected store about your order.
These terms do not exclude rights or responsibilities that cannot be excluded under applicable law.
8. Termination of Use
We can suspend or terminate accounts that violate these terms.
9. Modifications
We may update these Terms & Conditions at any time. Continued use of the platform means acceptance of updated terms.
Platform support: SREEJA SOLUTIONS, shiva@sreejasolutions.in, +91 96563 63454. For delivery or order queries, contact the selected store.
Last Updated: